Customer Service Representatives Needed - Accra, Tema, Ashaiman

Customer Service Representatives Needed - Accra, Tema, Ashaiman - 1

Details

Salary
GH₵ 2,000 - 3,000
Job Type
Full-time
Work Setup
Office
Job Posted By
Individual
Responsibilities
1. Respond to customer inquiries via phone calls, WhatsApp, and social media in a timely and professional manner. 2. Provide accurate information about products, prices, and services to customers. 3. Handle and resolve customer complaints and issues promptly. 4. Take and process customer orders and follow up on deliveries. 5. Maintain a positive and professional attitude towards customers at all times. 6. Keep records of customer interactions, inquiries, and complaints.
Minimum Experience
1 year
Application Deadline
November 24, 2026
Requirements and Skills
1. Minimum of SHS/WASSCE - Diploma or Degree is an advantage. 2. 1+ year experience in Customer Service or similar role. 3. Excellent communication skills in English and Twi. 4. Must be familiar with WhatsApp, Facebook, and basic computer use. 5. Good interpersonal skills, patient, and polite. 6. Ability to work under pressure and stay in the factory accommodation. 7. Must be resident in or willing to relocate to Accra.
Minimum Qualification Requirements
- SHS / WASSCE Certificate - Can read, write and speak good English - Knows how to use smartphone (WhatsApp, Facebook) - Friendly and polite with customers

Customer Service Representatives Needed - Accra, Tema, Ashaiman Highlights

  • Customer Interaction Skills: Customer service roles require strong communication and interpersonal skills to effectively address inquiries, resolve issues, and maintain positive customer relationships.
  • Problem-Solving Abilities: A key aspect of customer service is the ability to analyze customer problems, identify solutions, and implement them efficiently to ensure customer satisfaction.
  • Product Knowledge is Crucial: Representatives must develop a thorough understanding of the products or services they represent to provide accurate information and support to customers.
  • Adaptable Communication Channels: Modern customer service often involves managing interactions across various platforms, including phone, email, social media, and messaging apps.
  • Record Keeping and Data Entry: Maintaining detailed records of customer interactions, complaints, and resolutions is essential for tracking performance and improving service quality.
  • Career Growth in Service: Experience in customer service can lead to opportunities in team leadership, training, or specialized roles within a company.

Description

• Reputable firm seeks Customer Service Representatives for roles in Accra, Tema, and Ashaiman. • Full-time, office-based positions requiring 1+ year of customer service experience. • Responsibilities include responding to inquiries via phone, WhatsApp, and social media, resolving complaints, and processing orders. • Candidates must possess SHS/WASSCE qualification, excellent English and Twi communication skills, and smartphone proficiency. • Ability to work under pressure and willingness to relocate to Accra is required. • Salary range: GH₵ 2,000 - 3,000. • Application deadline: November 24, 2026. • Requires familiarity with WhatsApp, Facebook, and basic computer use.

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