Customer Service Representatives Needed - Tema & Accra

Customer Service Representatives Needed - Tema & Accra - 1

Details

Salary
GH₵ 2,000 - 3,000
Job Type
Full-time
Work Setup
Office
Job Posted By
Individual
Responsibilities
*1. Handling Customer Inquiries & Complaints* Answer questions, resolve complaints, troubleshoot issues via phone, chat, email, or in-person, and ensure the customer leaves satisfied. *2. Providing Product / Service Information* Explain products, services, pricing, policies, and procedures accurately, and guide customers on how to use them properly. *3. Maintaining Customer Records & Feedback* Document all interactions, update customer accounts, log complaints, and forward feedback to management to improve service quality.
Minimum Experience
2 years
Application Deadline
November 24, 2026
Requirements and Skills
*Requirement:* Minimum WASSCE / Diploma with 1+ year experience in customer service, call center, or front desk *Skill:* Excellent communication & problem-solving skill - fluent in English, patient, good listener, and able to stay calm under pressure.
Minimum Qualification Requirements
_Minimum Qualification Requirement:_ WASSCE Certificate or Diploma in any field.

Customer Service Representatives Needed - Tema & Accra Highlights

  • Customer Interaction Management: Customer service roles involve handling inquiries, resolving complaints, and troubleshooting issues across various communication channels. The primary goal is to ensure customer satisfaction and loyalty.
  • Product and Service Expertise: Representatives are expected to possess a thorough understanding of the products or services offered. This includes explaining features, pricing, policies, and guiding customers on proper usage.
  • Record Keeping and Feedback Loop: Accurate documentation of customer interactions, account updates, and feedback is crucial. This data helps in improving service quality and identifying areas for enhancement.
  • Essential Communication Skills: Strong verbal and written communication, active listening, and patience are key. The ability to remain calm and professional under pressure is vital for effective problem-solving.
  • Career Path in Customer Relations: Experience in customer service can lead to roles in team leadership, training, or specialized support. Continuous learning about products and customer needs fosters career growth.
  • Office-Based Work Environment: This role typically operates within a structured office setting, requiring consistent attendance and adherence to company protocols. It offers a dedicated workspace for focused customer engagement.

Description

• Seeking Customer Service Representatives for immediate employment in Tema, Ashaiman, and Accra. • Responsibilities include handling customer inquiries, complaints, and providing product/service information. • Maintain customer records, log feedback, and ensure customer satisfaction. • Minimum WASSCE or Diploma required, with 1+ year of experience in customer service, call center, or front desk roles. • Essential skills include excellent communication, problem-solving, fluency in English, patience, and composure under pressure. • Full-time, office-based positions. • Salary range: GH₵ 2,000 - 3,000. • Application deadline: November 24, 2026.

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