Telesales Officer - Jiji Ghana

Telesales Officer - Jiji Ghana - 1

Details

Salary
GH₵ 1,500 - 2,000
Job Type
Full-time
Work Setup
Office
Company Name
Jiji Ghana
Job Posted By
Company
Responsibilities
Provide customer support during calls using scripts and templates; Advise customers on Premium services and ensure a high level of customer satisfaction; Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of product and service; Disciplined use of CRM system, forecasting and analyzing sales data; Regular reporting of KPIs to management and keeping to targets; Selling the Jiji services to clients and surpassing daily call targets; Utilize the sales and customer experience processes and strategies used in our Call center to improve sales; A good understanding of the market dynamics in the online, ecommerce and classifieds sector through research, market studies etc; Respond to the customers’ requests relating to their personal data in accordance with the Company’s policies and applicable legislation;
Minimum Experience
1 year
Requirements and Skills
1. At least 1 Year experience in similar role 2. Good communication skills 3. Attention to detail 4. Demonstrate a strong passion for sales 5. Appreciable level of computer literacy
Minimum Qualification Requirements
1. Must reside in an around Madina, East Legon, Adenta, Oyarifa, Haatso, Spintex.

Telesales Officer - Jiji Ghana Highlights

  • Customer Engagement: Telesales officers are key in building customer relationships by providing support, offering services, and gathering feedback. They act as a crucial link between the company and its clientele.
  • Sales & Service Focus: This role involves actively selling services and ensuring customer satisfaction through effective communication and problem-solving. Success often hinges on meeting and exceeding sales targets.
  • Data & Reporting: A significant part of the job involves using CRM systems to manage customer interactions, analyze sales data, and report key performance indicators to management. This data-driven approach is vital for business growth.
  • Market Awareness: Understanding market dynamics, particularly within the e-commerce and classifieds sectors, is essential. This involves staying informed about industry trends and competitor activities.
  • Communication Skills: Strong verbal communication, active listening, and the ability to articulate information clearly are fundamental requirements for telesales roles. Professionalism and a positive attitude are also highly valued.
  • Career Progression: Experience in telesales can lead to various career paths within sales, customer service management, or business development. Developing strong sales and communication skills opens doors to further opportunities.

Description

• Jiji Ghana seeks a Telesales Officer to join their sales team, focusing on customer support and premium service sales. • Responsibilities include customer advising, feedback capture, CRM usage, and meeting daily call targets. • Requires at least 1 year of experience in a similar role, strong communication, attention to detail, and computer literacy. • Must reside in or around Madina, East Legon, Adenta, Oyarifa, Haatso, or Spintex. • Offers a base salary of GH₵ 1,500 - 2,000, health insurance, and Tier 1 & 2 pension. • Provides career progression opportunities within the company. • Full-time, office-based role with a focus on the online, e-commerce, and classifieds sector.

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