Hotel Supervisor Needed at Lo Jay Hotel, Tema

Hotel Supervisor Needed at Lo Jay Hotel, Tema - 1

Details

Salary
GH₵ 1,500 - 2,000
Job Type
Full-time
Company Name
Lo Jay hotel
Job Posted By
Company
Responsibilities
*1. Staff Supervision & Daily Operations* - Supervise waiters, cooks, cleaners and security to ensure smooth daily running of the hotel/restaurant. - Create duty rosters, assign tasks, and ensure all staff report on time and in proper uniform. *2. Customer Service & Quality Control* - Handle customer complaints professionally and ensure high level of customer satisfaction. - Check food quality, room cleanliness, and service standards before guests are served. *3. Sales, Stock & Reporting* - Monitor daily sales, stock levels, and control wastage. - Keep accurate records and give daily reports to management on sales, expenses and staff performance.
Minimum Experience
1 year
Application Deadline
No specific deadline
Requirements and Skills
*1. Leadership, Communication and Experience* - Must have good leadership, communication and customer service skills. - At least 2-3 years experience as Supervisor / Manager in hotel or restaurant, ability to work under pressure. *2. Honesty, Punctuality and Flexibility* - Must be honest, punctual, hardworking and disciplined. - Willing to work flexible hours including weekends and holidays, with smart appearance and good organizing skills.
Minimum Qualification Requirements
- Diploma / HND / Degree in Hotel Management, Hospitality, Business or related field - WASSCE / Certificate in Hospitality Management with 2-3 years supervisory experience is also accepted - Must be able to read, write and use computer / POS system - Must be 25 years and above - Knowledge of hospitality standards and hotel operations -

Hotel Supervisor Needed at Lo Jay Hotel, Tema Highlights

  • Hotel Operations Oversight: Supervising daily hotel operations involves managing staff, ensuring service quality, and maintaining cleanliness standards. This role is crucial for guest satisfaction and efficient hotel functioning.
  • Customer Service Excellence: A key aspect of this role is handling guest inquiries and complaints effectively to ensure a positive experience. Maintaining high customer satisfaction is paramount in the hospitality industry.
  • Sales and Inventory Management: This position requires monitoring daily sales, managing stock levels, and controlling wastage to optimize profitability. Accurate record-keeping and reporting are essential for business insights.
  • Leadership and Team Management: Effective leadership and communication skills are vital for supervising diverse teams, including service staff and security. Creating duty rosters and assigning tasks ensures smooth workflow.
  • Hospitality Industry Experience: A background in hotel or restaurant management, typically with 2-3 years of supervisory experience, is generally required. This experience prepares individuals for the demands of the role.
  • Flexible Work Schedule: Roles in the hotel industry often require flexibility, including working weekends and holidays. A smart appearance and good organizational skills are also typically expected.

Description

• Lo Jay Hotel is seeking a dedicated Hotel Supervisor to oversee daily operations and staff. • Responsibilities include staff supervision, customer service, quality control, sales monitoring, and reporting. • Requires 2-3 years of supervisory experience in the hotel or restaurant industry. • Minimum qualification: Diploma/HND/Degree in Hospitality or related field, or WASSCE with 2-3 years experience. • Must possess strong leadership, communication, and customer service skills. • Honesty, punctuality, discipline, and flexibility for varied working hours are essential. • Salary range: GH₵ 1,500 - 2,000 per month. • Location: Tema Metropolitan.

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